Refund policy

VANCURIO CARE: CUSTOMER SUPPORT & POLICY

At Vancurio, we believe every masterpiece deserves to be appreciated in its perfect form. Our commitment is to ensure your journey with us is transparent, secure, and truly rewarding.

1. Order Modification (Pre-shipment)

We understand that plans can change. You have a 24-hour window after placing your order to request a cancellation for a full refund. After this period, our fulfillment process is activated; should you still wish to proceed with a cancellation, we kindly request your support in covering the round-trip logistics costs to ensure a fair resolution for both parties.

2. Quality Warranty Policy (For Technical Issues)

We take great pride in our rigorous quality control to ensure every timepiece arrives in perfect condition. In the unlikely event that you receive an item with a manufacturer defect or an incorrect product, we are dedicated to making it right:

  • Prompt Support: Please provide clear photos or a brief video demonstrating the issue so our technical team can assist you immediately.

  • Protection Period: You have 30 days from the date of receipt to report any technical defects. We will facilitate a full refund or provide a complimentary replacement to ensure your complete satisfaction.

  • Important Note: To maintain the precision and integrity of our movement mechanisms, please do not disassemble or attempt unauthorized modifications. We regret that we cannot offer warranty service for products that have been subjected to unauthorized technical interference or improper use.

3. Return Policy (For Non-Defective Items)

If you decide that the timepiece isn’t the perfect match for your collection, Vancurio is pleased to support returns for non-defective items within 15 days of receipt.

  • Condition: To be eligible, the item must be returned in its original, pristine condition, including all packaging, gifts, and accessories as initially provided.

  • Verification Process: Please share photos or videos confirming the item's condition so we may verify it together before shipping it back.

  • Shared Responsibility: To maintain the best possible value for all our customers, the return shipping costs, taxes, or other applicable fees in these instances are the responsibility of the customer.

4. Delivery & Addressing Responsibility

The journey of your masterpiece to your doorstep is a shared responsibility between Vancurio and you.

  • Information Accuracy: Please ensure your shipping address and contact number are accurate when placing your order.

  • Delivery Assistance: Should a delivery attempt be unsuccessful due to incomplete information, local post offices may hold your package. We encourage you to contact them promptly to coordinate a successful delivery.

  • Logistics Resolution: In the event that a package is returned to us due to being unclaimed after multiple delivery attempts, we kindly ask for your understanding that the customer bears the responsibility for any resulting logistics costs.

Vancurio deeply values your trust and is committed to delivering the highest standard of service.